The Department of Information Technology is responsible for the management of the information and communication technology (ICT) resources within the NBM. The main mission of the department is to support and facilitate the achievement of the NBM’s objectives through the implementation and development of an efficient ICT service management system, based on best practices in the field, aiming at the optimal use of the NBM’s resources by effectively balancing benefits, costs and risks.
The subdivision's tasks and responsibilities cover the following core areas: business planning and organisation, which involves defining the department's processes and organisational framework, strategic planning, budget and ICT procurement; technology research and innovation, which includes identifying , analysing and researching opportunities to implement technological innovations and developing strategies for their adoption within the institution; ICT service design and procurement, which requires the design of new ICT services and the management of ICT projects; ICT service development and implementation, which involves the design and development of ICT solutions, user training and testing of ICT services; operation, maintenance and support of ICT services, which involves managing ICT service requests, providing assistance and support, maintaining ICT services and managing configurations, capacity and performance, ensuring continuity of ICT services, etc. ; monitoring, evaluation and continuous improvement of ICT services, which includes monitoring and evaluating the performance of ICT services, defining and implementing improvement plans, etc.