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Managing the PIN code and other codes/passwords
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Keep your PIN, CVV2 / CVC2 / CID code or any other password related to the payment card secret:
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Do not tell your PIN number to anyone, not even to the members of your family (nobody has the right to demand your PIN, CVV2/CVC2/CID code or any other password);
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Try to remember the PIN number without writing it on the payment card or any other support;
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Even if you wrote the PIN number somewhere, make sure that this information is kept safe, separately from the payment card;
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Keep the card and the file containing sensitive authentication data received from the bank at the time of receipt of the card (PIN, CVV2/CVC2/CID) separately, to exclude their simultaneous possession, in case of unauthorized use.
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Enter the PIN number in a discreet way when making payments at POS terminals or at withdrawal of cash from banks’ ATMs, in order to avoid their reproduction and fraudulent use by third parties;
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Modify the PIN number1 periodically.
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Do not use a combination of figures/common password for accessing all payment instruments;
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Contact immediately the bank and change the PIN number in case of suspicion regarding the unauthorized possession of the card by other persons.
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Applying certain value limits of daily transactions made with the payment card
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In order to prevent fraud situations, activate the option of setting value limits for transactions made with the card. The limit represents the maximum value of transactions or a maximum number of operations that can be carried out daily/weekly/for a certain period, from the payment account attached the card.
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Applying precautionary measures when using the payment card
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Check your bank’s website frequently for security measures when using the payment card and the bank's contact details if necessary.
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In case of loss, theft or other suspicious situations, inform the bank immediately and request the locking of the card. Bankcard support services are available 24/7/365.
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Check the sum indicated on the screen of the POS terminal/ATM before the validation of the transaction.
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Activation of notification services regarding the transactions performed
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Activate the SMS-notification service2 to be immediately informed about the transactions made with the payment card.
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In the event of a payment card transaction failure, promptly check the balance of the account attached to the payment card, by viewing the content of notifications received or through internet-banking, mobile-banking applications or other means offered by the issuing bank in this respect.
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Safe maintenance/use of payment card and keeping the confirming documents
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Keep the card in pertinent conditions to avoid damage, loss and theft, or compromise of data from the card;
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Sign the card on the reverse side, immediately upon receipt;
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Do not give the card to third parties;
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Ask to perform the operations at the merchant/bank’s counter only in your presence, do not allow its photographing or making copies by persons who are not authorized for such actions, to avoid the theft of data registered on the card that can be used when conducting transactions in the online environment;
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Avoid to store/send confidential information by phone, mail and/or other means of communication through unsecured channels;
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Ask for confirming documents or visualize the received notification after every transaction performed by a special device (ATM, POS terminal) and check carefully the information highlighted on the card (date, card number, first / last name, transaction amount, transaction currency);
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Keep all confirming documents related to the transactions so that you can compare them with the transactions described in the statement of account.
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